Shipping & Returns Policy

G-Rated Scrubs ("we," "us," or "our") operates https://www.gratedscrubs.com (the "Website"), with https://www.gratedscrubs.org redirecting to the Website. By placing an order through our Website, you agree to this Shipping & Returns Policy, which outlines our terms regarding shipping, delivery, returns, refunds, and cancellations, subject to applicable law.

1. General

All orders are subject to product availability. G-Rated Scrubs makes every effort to maintain accurate inventory information; however, occasional discrepancies may occur. If an ordered item is unavailable, we will contact the customer to discuss available options, including a refund to the original payment method. Any applicable taxes and shipping charges associated with the unavailable item will also be refunded.

2. Shipping Costs

Shipping and handling charges are calculated at checkout based on the order's weight, dimensions, and destination. These charges are collected at the time of purchase. If the amount collected exceeds the actual postage cost by more than $2.00, G-Rated Scrubs will refund the difference exceeding $2.00 to the original payment method. Up to $2.00 may be retained to cover packaging and handling expenses. Any applicable sales tax adjustments will be included in the refund.

3. Returns

3.1 Change-of-Mind Returns

G-Rated Scrubs accepts change-of-mind returns requested within 30 calendar days of delivery. Scrub apparel must be unused, unwashed, and in resellable condition, with original tags and packaging when applicable. DIY Scrub Modesty Kits must be unopened and unused. Customers are responsible for return shipping costs. Once returned merchandise has been received and inspected, approved refunds will be issued to the original payment method. Original shipping and handling charges are nonrefundable, except where required by law.

3.2 Defective, Damaged, or Incorrectly Described Merchandise

If an item arrives defective, damaged, incorrect, or materially different from its description, customers should contact G-Rated Scrubs at orders@gratedscrubs.com as soon as reasonably possible. We may request photographs or additional information to evaluate the issue. When a claim is approved, customers may receive a refund to the original payment method or a replacement if available. G-Rated Scrubs will cover reasonable return shipping costs for approved claims involving defects, shipping damage, or seller errors. Nothing in this policy limits customer rights under applicable law.

3.3 Return Requests and Refund Processing

To request a return, customers must contact G-Rated Scrubs at orders@gratedscrubs.com within the applicable return period and provide their order number and reason for return. Return instructions will be provided upon approval. Once returned merchandise is received and inspected, approved refunds will be initiated to the original payment method within 7 business days, unless a shorter period is required by law. Processing times may vary depending on the payment provider or financial institution.

4. Delivery Terms

4.1 Domestic Transit Times

Domestic shipments generally arrive within 2–7 business days after dispatch, depending on the shipping carrier, destination, and service selected. Delivery times are estimates and are not guaranteed. Delays may occur due to weather, holidays, carrier operations, or other circumstances beyond G-Rated Scrubs' control. Any delivery commitments required by applicable law remain in effect.

4.2 International Shipping

G-Rated Scrubs currently ships only within the United States. International shipping is not available at this time. We may offer international shipping in the future.

4.3 Order Processing and Dispatch

G-Rated Scrubs processes and ships orders Monday through Friday, excluding federal holidays. Orders are generally dispatched within 1–3 business days after payment confirmation. Processing times may vary during holidays, periods of high order volume, or unforeseen circumstances. If we cannot ship an order within the applicable shipping timeframe, we will notify the customer, provide a revised shipping date, and offer the opportunity to consent to the delay or cancel the affected order for a prompt refund, as required by applicable law.

4.4 Change of Delivery Address

Customers may request a change to their delivery address by contacting G-Rated Scrubs at orders@gratedscrubs.com before their order has been dispatched. Address changes cannot be guaranteed once an order has shipped. Customers are responsible for providing accurate and complete shipping information at checkout. Changes to the delivery address may result in adjustments to applicable sales taxes and shipping charges.

4.5 P.O. Box Shipping

G-Rated Scrubs accepts orders shipped to P.O. Box addresses within the United States. These orders will be shipped using the United States Postal Service (USPS). Delivery times and shipping charges may vary depending on the destination and selected service.

4.6 Military Address Shipping

G-Rated Scrubs accepts orders shipped to APO, FPO, and DPO military addresses through the United States Postal Service (USPS). Delivery times may vary depending on the destination, military mail processing, and applicable restrictions. Additional shipping requirements or limitations may apply.

4.7 Delivery Time Exceeded

If an order has not arrived within the estimated delivery timeframe, customers should contact G-Rated Scrubs at orders@gratedscrubs.com. We will assist in investigating the delay with the shipping carrier and provide updates as information becomes available. If a shipment is confirmed lost, we will arrange an appropriate refund or replacement, subject to applicable law.

5. Tracking Notifications

Once an order has shipped, G-Rated Scrubs will provide the customer with a tracking number or tracking link via email. Customers may use this information to monitor their shipment's progress through the shipping carrier. Tracking updates are provided by the carrier and may occasionally be delayed or inaccurate.

6. Parcels Damaged in Transit

If an order arrives with damaged packaging or merchandise, customers should contact G-Rated Scrubs at orders@gratedscrubs.com as soon as reasonably possible. Customers are encouraged to retain the original packaging and provide photographs of the damage to assist with the investigation. G-Rated Scrubs will work with the shipping carrier to resolve the issue and arrange an appropriate refund or replacement when applicable. Nothing in this section limits customer rights under applicable law.

7. Duties & Taxes

7.1 Sales Tax

G-Rated Scrubs collects applicable sales tax on orders where required by law. Sales tax, when applicable, is calculated based on the delivery destination and displayed during checkout before payment is completed. Tax rates and requirements may vary by state and locality. Any applicable sales tax adjustments resulting from refunds or order changes will be processed in accordance with applicable law.

7.2 International Duties & Taxes

G-Rated Scrubs does not currently offer international shipping. If international shipping becomes available in the future, customers may be responsible for applicable import duties, customs fees, and taxes imposed by the destination country. These charges are generally not included in the purchase price or shipping costs unless otherwise stated at checkout. Customers will be responsible for understanding and complying with applicable import requirements.

8. Cancellations

Customers may request to cancel an order by contacting G-Rated Scrubs at orders@gratedscrubs.com before the order has been dispatched. Approved cancellations will be refunded to the original payment method, including applicable taxes and shipping charges. Once an order has shipped, it cannot be canceled and will be subject to our return policy outlined in Section 3. G-Rated Scrubs reserves the right to cancel orders due to inventory discrepancies, payment issues, or other circumstances that prevent fulfillment. Customers will be notified and refunded for any canceled items.

9. Shipping Insurance

Shipping insurance coverage may vary depending on the carrier and shipping service selected. Some shipments may include limited insurance coverage, while others may not be insured. G-Rated Scrubs will assist customers with claims involving packages lost or damaged during transit. Any reimbursement provided by the shipping carrier is subject to its insurance terms, coverage limits, and claims procedures. Shipping insurance limitations do not affect customer rights or remedies under applicable law.

9.1 Process for Parcels Damaged in Transit

If a shipment is damaged during transit, customers should contact G-Rated Scrubs at orders@gratedscrubs.com as soon as reasonably possible. Customers may be asked to provide photographs of the damaged merchandise and packaging to assist with the carrier's investigation. G-Rated Scrubs will review the claim and coordinate with the shipping carrier when necessary. An appropriate refund or replacement will be provided for verified shipping damage, regardless of whether the carrier approves an insurance claim, subject to applicable law.

9.2 Process for Parcels Lost in Transit

If a shipment is lost in transit, customers should contact G-Rated Scrubs at orders@gratedscrubs.com. We will investigate the shipment's status with the shipping carrier and provide updates as information becomes available. If the package is confirmed lost or cannot be delivered, G-Rated Scrubs will offer a refund to the original payment method or a replacement if available. Resolution of customer claims will not be dependent solely on the carrier's insurance determination, and applicable consumer protection rights will be honored.

10. Customer Service

For questions or concerns regarding shipping, delivery, returns, refunds, or cancellations, please contact G-Rated Scrubs at orders@gratedscrubs.com. We will make reasonable efforts to respond to inquiries promptly and assist customers in resolving any issues related to their orders.